Refund policy

Damages / Received Wrong Item

Please inspect your order upon reception and contact us immediately at dizzydylmerch@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Wrong Item Ordered

Please inform us immediately at dizzydylmerch@gmail.com if you ordered the wrong size/color/design. If you have not yet received a tracking number we will work with you on correcting this. However, once a tracking number has been sent, we are unable to make any changes. Otherwise, we have a 14-day return policy, which means you must return the item within 14 days of original delivery date.

To be eligible for a return, your item must be in the same new condition that you received it, unworn or unused. We cannot accept returns on used or washed items. Please send the item(s) to the address below and include a note with your ORDER # found on your Confirmation email, or text. Once received, we will issue a refund to your original form of payment MINUS SHIPPING costs. 

Return Address :

DIZZY DYL

 

P.O. Box 181

Zionsville, IN 46077

 

You can always contact us for any return question at dizzydylmerch@gmail.com.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
At this time, we do not offer exchanges due to fluctuating inventory.  The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.